ARK HMS / ARK HIMS – Hospital Management System
Effective Date: 19 July 2021
1. Introduction
Avark Pvt. Ltd. ("Avark", "we", "us", or "our") provides ARK HMS / ARK HIMS, a subscription-based Hospital Management System designed to help hospitals, clinics, healthcare organizations and healthcare providers manage administrative, clinical, operational and billing workflows.
By subscribing to or using ARK HMS, customers acknowledge and agree to this Privacy & Security Policy and applicable service agreements.
2. Scope of This Policy
- ARK HMS web applications and portals.
- Mobile applications.
- Customer accounts and administration portals.
- Subscription and billing services.
- Customer support services.
- Integrations and APIs.
- Imported and exported data.
- Connected devices and third-party integrations.
3. Important Healthcare Data Responsibility
Hospitals and healthcare organizations remain responsible for determining the lawful collection and processing of patient data.
- Obtaining required notices and consent.
- Ensuring lawful collection and usage.
- Managing access permissions.
- Maintaining data accuracy.
- Compliance with healthcare regulations.
4. Information We Collect
Depending on enabled modules and services, ARK HMS may process customer, patient, employee, billing, technical and operational information.
5. Patient and Healthcare Information
- Patient Name
- UHID / OPD / IPD Information
- Clinical Notes
- Diagnosis & Medical History
- Prescriptions
- Laboratory Information
- Radiology Information
- Vitals & Medication Data
- Insurance Information
- ABHA Data (where integrated)
6. Employee and Staff Information
- Employee Information
- Attendance Records
- Payroll Data
- Shift & Leave Details
- Access Logs
7. Technical and Usage Information
- IP Address
- Browser Information
- Operating System
- Login History
- Audit Logs
- Security Events
- API Activity
8. Cookies and Similar Technologies
ARK HMS may use cookies and similar technologies for authentication, security monitoring, analytics, and session management.
9. How We Use Information
- Service Delivery
- Account Management
- Subscription Management
- Technical Support
- Security Monitoring
- System Improvement
- Legal Compliance
10. Patient Data Is Not Used for Advertising
Avark does not intend to use patient medical information for targeted advertising or unrelated marketing purposes.
11. Data Sharing and Disclosure
- Authorized Customer Users
- Authorized Avark Personnel
- Hosting Providers
- Cloud Providers
- Payment Gateway Providers
- Communication Providers
- Legal Authorities where required
12. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
13. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
14. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
15. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
16. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
17. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
18. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
19. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
20. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
21. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
22. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
23. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
24. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
25. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
26. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
27. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
28. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
29. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
30. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
31. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
32. Policy Section
This section forms part of the ARK HMS Privacy & Security Policy. The complete policy content provided by Avark Pvt. Ltd. shall apply to this section, including all applicable terms, obligations, security requirements, retention requirements, compliance provisions, customer responsibilities, infrastructure controls, legal obligations, audit controls, integrations, hosting arrangements, confidentiality requirements and data processing provisions.
33. Contact Us
Avark Pvt. Ltd.
A-81, Vistara Suncity, Talawali Chanda, Indore Bypass Road, Madhya Pradesh – 452016, India
Website: avark.in
Email: sales@avark.in
For privacy or security incidents, please mention "ARK HMS Privacy/Security Request" in the subject line.
34. Acceptance
By subscribing to or using ARK HMS, the Customer acknowledges that it has read, understood and agreed to this Privacy & Security Policy and the processing of information described herein, subject to applicable law and contractual agreements. For Avark Pvt. Ltd. Authorized Representative Effective Date: 19 July 2021